
Jul 2026 · 9 min read
How We Built a Category: The Restaurant OpsX Story
Category design gets talked about in the abstract a lot. So instead of theory, a story I lived: how we built a category called “restaurant operations execution” at a company called Zenput, over about four years. What it took. How we knew it was working. And the twist at the end, when the category we’d built got too small for the company we’d become.
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